* Thank you for supporting a small independent business that in turn supports local designers that make gorgeous ethically designed and made clothing and accessories :)
* Orders are sent with Australia Post and have a tracking number (and insurance for orders over $100) - please contact me if you have any concerns about where your delivery is and I will be able to let you know when the expected delivery time is or follow up with Australia Post
Return unworn items with original tags within 7 days of receiving for, exchange of size, refund or credit note (let me know which you would prefer)
If possible, could you please let me know you are returning something, as many of the pieces are small production or made to order and this helps me keep the online shop up to date.
Credit notes are an online code which can be used any time for anything - there is no expiry date on credit notes.
Refunds will be processed through your original Big Cartel payment method -you will be sent an email confirming the refund amount.The money occasionally takes a couple of days to show up on your bank statement.
Postage is non-refundable.
Please send returns to:
The Cats Meow
1 Berry St
* if you have any questions re.fit, size,fabric or delivery times on orders, please contact The Cats Meow (Kylie) via Big Cartel, email firstname.lastname@example.org or email@example.com or give me a call or text 0400556294- I'm always happy to hear from you and will answer any questions as soon as I can.
Thank you again and happy shopping! x